Close communication that links people and machines

In the Matsumoto Machine Group, we strive for close communication with our customers in the design, manufacture, and sales of centrifuges and their peripheral equipment. From out of that sincere contact, we are able to acquire the feedback that provides us with the information we need to make improvements and modifications, and we then harness that in further research and development as well. It is the stringent requirements of our customers that is our driving force.

Network

Based on the information we collect using our network and product samples, the Matsumoto Machine Group is able to make better and more appropriate proposals to our customers. We are also able to demonstrate our true function as a trading company by ordering the components that they need from anywhere around the world. We have also enhanced our domestic network to enable the rapid procurement of various parts and accessories and have established a strong and stable follow-up organization.

Support

In order to enable each user to feel confident in the long-term use of every product they purchase, the Matsumoto Machine Group implements thorough after-sales follow-up for each and every one of our customers. Along with maintenance that takes maximum advantage of our abundance of experience, we are also able to fully satisfy any technical demands in regard to machines already in operation. Utilizing our vast engineering know-how, we are able to order the most appropriate parts and can answer any need for repair and changes in specifications. From the moment the machine is first taken into considered all the way through to installation, startup and actual operation, the Matsumoto Machine Group responds to each customer’s needs through our reliable support organization.

The relentless challenge for innovation

The Matsumoto Machine Group is relentless in our pursuit for advanced technology and an ever-more reliable service organization. For the various fields of industry in today’s world, for people’s lives, and for the preservation of the global environment that should be maintained in its naturally beautiful state long into the future... We will continue to contribute to these goals through untiring efforts and the development of better and better products.